1  Do the Doll Zone dolls come with a certificate and in the official box?
Hello, Thanks for your question, yes they do, bodies alone dont have a certificate but full dolls do and they all come in the company boxes with padding to protect in transit.
2  Hello! I wonder if you offer layaway plan? thank you! and regards
Hello, I do indeed, there are details on the top bar on the homepage of the website, if you wanted to use it please contact me through facebook or email
3  Hi! Im Located in the European Union i know you pay customs when receiving the dolls do i need to pay customs twice if i order from your shop? Once to the Uk and than shipping it here in EU? Im not sure what the customs situation is with European union and UK thanks!
Hello, the UK are also in the European union, so Angelesque pay the customs charges for our customers, then the goods can travel around inside the EU without any further charges, so you dont need to worry about these charges if you purchase through Angelesque. I hope this helps xx
4  Hello Carol! I am curious to know if it is possible to order custom colours and/or additional parts from Impldoll through your dealership? Thank you!
Hello, Yes this is not a problem, i would need an email from you detailing the parts and we can arrange them for you x
5  How long will I have to wait to receive the BJD I just ordered?
This is the most commonly asked question we get. Here are the facts:
When we order dolls from the various Korean/Chinese companies, the best we can do is estimate a shipping time. Due to the fluctuating volume of orders these companies get each month, it is impossible to know exactly how long it will take to produce the dolls and get them shipped to us. Most of the BJD companies are very small and BJDs are mostly made by hand. It is impossible for us to notify every customer with an update when we hardly get any information from the companies as it is. And if they spent all their time notifying us of changes, they would never have time to complete our orders!
When we give you an estimate of how long it should take to get your doll in, it is based on the time frame of past orders that we have received over the last few months. This is not an exact science. Some manufacturers ship to us about 10-12 weeks from the time we place the order with them. However, some take as long as 16-24 weeks, some even longer. These manufacturers do the best they can to get our orders shipped promptly. I can tell you that once we have the dolls in hands, we ship within 24 hours of receiving final payment.
6  How does your layaway work?
We are very happy to offer our great customers an easy layaway payment plan as a courtesy.
These are your choices:
1. Payment in full when you place the order
2. 3 month layaway (we divide the total into 3 equal payments, each due approximately 30 days apart. Minimum purchase of £300.) The doll will be ordered after 50% of the full payment is received
3 Cheque. We will send you the total after we process your order and you can send cheque for the payment.
7  I have heard that Resinsoul is able to change a doll's ears, for example putting Qing's ears on a Ju head. Is it possible to order this kind of customization through you, and how much would it cost? Thanks!
Hello, Yes it is, just email me with your requirements and i can ask them for a price :)
8  Hello. I'm really interested in buying a doll on this website. I live in germany and I'd like to know how much shipping I habe to pay. By the way, thank you for selling dolls in Europe, the extra costs that I had to pay were really awful.
Hi, the shipping with tracked and sign for courier for a doll from me to Germany is $33, no extra customs charges or anything hidden, thanks for your kind words x
9  Will I get my doll faster if I order it without face up?
It will take the same amount of time. Your "no face up" doll may be ready faster but the whole shipment is sent together with all the dolls with face ups. They all arrive at the same time.
10  Hello :) I have the questions because of layaway here. All I found was a 3 month layaway, but is there a chance that there will be more months?
Thanks for the question, it depends on the size of th eorder to be honest, i pay up front to the companies for orders on layaways so dont want a 6 month wait for the money back into the business, you are welcome to email me directly or i am on Facebook if you use it and we can have a chat about it