1  How does your layaway work?
We are very happy to offer our great customers an easy layaway payment plan as a courtesy.
These are your choices:
1. Payment in full when you place the order
2. 3 month layaway (we divide the total into 3 equal payments, each due approximately 30 days apart. Minimum purchase of £300.) The doll will be ordered after 50% of the full payment is received
3 Cheque. We will send you the total after we process your order and you can send cheque for the payment.
2  Hi, I was wondering if I order a doll (not instock) and some instock items at the same time using layaway would the instock items arrive sooner (they would be smaller bits so I'm guessing the first layaway payment would cover their cost?) Also do you know roughly the current wait time for Impldoll?
Hello, With one order you would only pay one shipping cost, if you were wanting to have a part shipment i can arrange that but there would be the small cost for the extra shipment. Also, if the layaway included a doll the payments received are used because i have to pay for the doll in full at time of ordering so it isnt viewed as the first payment clears off in stock items.
Impldoll have a current wait time of around 4 months, i hope this answers your questions x
3  What is that face up?
The term face up means the make up on the face the doll has, somtimes this will also include lashes sometimes not, it depends on the company, but it will always include the eyes, I hope this helps
4  Will I get my doll faster if I order it without face up?
It will take the same amount of time. Your "no face up" doll may be ready faster but the whole shipment is sent together with all the dolls with face ups. They all arrive at the same time.
5  Hi, I placed an order a few days ago (August 16th) for a doll leaves ethan but the order date on the homepage says July 31st, does this mean it just hasn't changed to the next date yet?
Hello, yes, i need to update the ordering dates, the next one for DL will be the end of August, i have been away but will update them all today to show the next ones upcoming
6  Hi I am a bit confused by the Bluefairy Pocket fairy page, when you look under body type it lists 6 different options I.e sister body, pepper body, sugar body. What does these mean and where can I find details of the body types and sizes, please.? Will the PF clothes fit all the pf dolls? Also will the PF clothes fit a Bobobie Elfkin doll? Sorry about all these questions, I am new to this method of buying dolls. I have bought artist vinyls in the past (i.e Himstedt and Heidi Plusczok dolls)but only as complete dolls. Thanks, Nikki
Thanks for our question, i have the measurements but a bit too much info for here, if you email me on email@example.com i will send you all of the measurements to compare, i hope this will help. I will also make up a body comparison for the reference too x
7  Hi! I am wondering how much would UK shipping be for Resin Soul MSD female jointed hands (no blushing) and how long will that be a wait of? Thank you!
Hi, there should be a shipping price when the item is in your cart and you are logged in, UK shipping for a doll is £10 and the current wait for RS orders is around 3 months. I hope this helps
8  What if I order something and decide I don't like the colour or style? Can I return it?
A. RETURNS for full refund are offered for damaged merchandise only. We will accept exchanges or will issue a store credit for other items returned within 15 days of purchase for the amount of the item less shipping charges plus you pay for the item's return. We must receive the item in new condition. FINAL SALE - NO RETURN applies to ALL layaways or preorders. NO EXCEPTIONS.
9  Do you only ship within the UK?
Hello, I only ship within the UK if you are looking at the UK website, if you select the International site this will allow you to select shipping for any country you want, I hope this helps
10  Hi! I was just wondering - what happened to the Hujoo dolls? Do you no longer have a dealership with them or did the company go bust?
Hi, as far as i am aware they are still going, but we stopped our dealership with them about a year ago now :)