1  Hello :) I have the questions because of layaway here. All I found was a 3 month layaway, but is there a chance that there will be more months?
Thanks for the question, it depends on the size of th eorder to be honest, i pay up front to the companies for orders on layaways so dont want a 6 month wait for the money back into the business, you are welcome to email me directly or i am on Facebook if you use it and we can have a chat about it
2  Hi, I was wondering if I order a doll (not instock) and some instock items at the same time using layaway would the instock items arrive sooner (they would be smaller bits so I'm guessing the first layaway payment would cover their cost?) Also do you know roughly the current wait time for Impldoll?
Hello, With one order you would only pay one shipping cost, if you were wanting to have a part shipment i can arrange that but there would be the small cost for the extra shipment. Also, if the layaway included a doll the payments received are used because i have to pay for the doll in full at time of ordering so it isnt viewed as the first payment clears off in stock items.
Impldoll have a current wait time of around 4 months, i hope this answers your questions x
3  I have heard that Resinsoul is able to change a doll's ears, for example putting Qing's ears on a Ju head. Is it possible to order this kind of customization through you, and how much would it cost? Thanks!
Hello, Yes it is, just email me with your requirements and i can ask them for a price :)
4  How long will I have to wait to receive the BJD I just ordered?
This is the most commonly asked question we get. Here are the facts:
When we order dolls from the various Korean/Chinese companies, the best we can do is estimate a shipping time. Due to the fluctuating volume of orders these companies get each month, it is impossible to know exactly how long it will take to produce the dolls and get them shipped to us. Most of the BJD companies are very small and BJDs are mostly made by hand. It is impossible for us to notify every customer with an update when we hardly get any information from the companies as it is. And if they spent all their time notifying us of changes, they would never have time to complete our orders!
When we give you an estimate of how long it should take to get your doll in, it is based on the time frame of past orders that we have received over the last few months. This is not an exact science. Some manufacturers ship to us about 10-12 weeks from the time we place the order with them. However, some take as long as 16-24 weeks, some even longer. These manufacturers do the best they can to get our orders shipped promptly. I can tell you that once we have the dolls in hands, we ship within 24 hours of receiving final payment.
5  How does your layaway work?
We are very happy to offer our great customers an easy layaway payment plan as a courtesy.
These are your choices:
1. Payment in full when you place the order
2. 3 month layaway (we divide the total into 3 equal payments, each due approximately 30 days apart. Minimum purchase of £300.) The doll will be ordered after 50% of the full payment is received
3 Cheque. We will send you the total after we process your order and you can send cheque for the payment.
6  Hello~ I am planning to order a Doll Chateau k-02 body in white skin (hopefully before your order date at the end of the month) and wanted to inquire about your layaway program. Since you state is a 3-month program, but the order is only sent when 50% of the price is received; would it be doable to play 50%, 25% and 25% instead of three equal payments? Or at the very least, two even payments of 50% over two months? I've heard that Doll Chateau's current waiting times are between four to five months so I'd like to be able to have it ordered as soon as possible, naturally. Looking forward to your reply and thank you so much in advance! :) ~Sofia
No problem to do payment over a shorter time or your suggestion if 50%,25% and 25%
The current wait time for DC is around 4 months so if you want to go ahead and order i can arrange to get your body to the next order. Just drop me an email and i will go over how to order by layaway.
Cheers Carol x
7  Hello! How much are the shipping cost to Spain?
The website is set to charge a flat fee, so if you buy a small item it would be $6.60 for not tracked, or $14 with tracking, then a doll would normally be $33, and that is tracked and insured, this is also the cost for larger orders too, so no extra shipping if you have 2/3 dolls or lots of accesories in the order too, i hope this helps x
8  Hi! How much is the shipping cost to the UK for a doll body?
Hi if you live in the UK and buy from the UK site, it should tell you at checkout, but the cost is fixed £10 for Uk to UK
I hope this helps
9  Will I get my doll faster if I order it without face up?
It will take the same amount of time. Your "no face up" doll may be ready faster but the whole shipment is sent together with all the dolls with face ups. They all arrive at the same time.
10  What does it mean when the price for something is £0? Is this a glitch?
Hi, that will mean the item is no longer available to buy, it should have additional comments in the product listing?