FAQ's

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1  Hi! Im Located in the European Union i know you pay customs when receiving the dolls do i need to pay customs twice if i order from your shop? Once to the Uk and than shipping it here in EU? Im not sure what the customs situation is with European union and UK thanks!

2  Hi, I'm interested in the Hujoo Lily and noticed you had one in stock,but without makeup. Is it possible to arrange make up or would I have to do it myself? This is my first bjd so I wouldn't be confident in that! Also, if I should to go for a different doll which isn't in stock, could you tell me roughly how long I'd have to wait? Thank you!

3  How long will I have to wait to receive the BJD I just ordered?

4  Hello How much are the shipping cost to germany?

5  Hello, I'm interested in getting a DC doll with the default faceup but was wondering whether it was possible to ask for slight modifications to the faceup? (e.g change the lip colour) Thanks

6  How does your layaway work?

7  Hi there! I'm wondering when your next order from Luts would be (as I just missed one). I'm hoping to buy this coat: http://dec712241.gdreamweb.com/shop/step1.php?number=9829&b_code=B20101202053521&c_code=C20141029053419 Could you tell me roughly how much any postage/import fees/etc would be? Thank you very much! - Amy x

8  Is it possible to view the doll at where your based as I live close by?

9  Will I get my doll faster if I order it without face up?

10  What if I order something and decide I don't like the colour or style?  Can I return it?

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PAGE : Total: 46 questions

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