1  What is that face up?
The term face up means the make up on the face the doll has, somtimes this will also include lashes sometimes not, it depends on the company, but it will always include the eyes, I hope this helps
2  Hi, I placed an order a few days ago (August 16th) for a doll leaves ethan but the order date on the homepage says July 31st, does this mean it just hasn't changed to the next date yet?
Hello, yes, i need to update the ordering dates, the next one for DL will be the end of August, i have been away but will update them all today to show the next ones upcoming
3  Hi! I am wondering how much would UK shipping be for Resin Soul MSD female jointed hands (no blushing) and how long will that be a wait of? Thank you!
Hi, there should be a shipping price when the item is in your cart and you are logged in, UK shipping for a doll is £10 and the current wait for RS orders is around 3 months. I hope this helps
4  Will I get my doll faster if I order it without face up?
It will take the same amount of time. Your "no face up" doll may be ready faster but the whole shipment is sent together with all the dolls with face ups. They all arrive at the same time.
5  Hello! I'm cosnidering getting DollZone 42cm female body B45-012 and Doll leaves 43.5cm Model P head. Will yellow colour of the body and normal colour of the skin match? Thank you for help, Mo
Hi, Thanks for the question, the body is lovely from DZ, the neck measurements will be fine for both to be ok but Doll Leaves only offer the white or pink skin colours, not a yellow, if you message me or email me separately we can discuss options further.
6  Can I place an order on an order date, or are they specifically for sending out the orders to companies?
Hi, the order dates for each company are when i send them the completed order for that month, you are free to order any time you want and then you know that the company will have the order submitted on that date published x
7  Do you only ship within the UK?
Hello, I only ship within the UK if you are looking at the UK website, if you select the International site this will allow you to select shipping for any country you want, I hope this helps
8  What if I order something and decide I don't like the colour or style? Can I return it?
A. RETURNS for full refund are offered for damaged merchandise only. We will accept exchanges or will issue a store credit for other items returned within 15 days of purchase for the amount of the item less shipping charges plus you pay for the item's return. We must receive the item in new condition. FINAL SALE - NO RETURN applies to ALL layaways or preorders. NO EXCEPTIONS.
9  Hey there :) I am looking to buy the item GW60-011C, but I'm a little confused! In the description it says the item is not white, but a very pale blonde... however in the photo it is clearly yellow. I am wondering if the in-stock item is the DZ pale blonde, or the yellow shown in the photo! Thanks ^.^
Hi, i will take a pic of the actual colour and add it to the description on the listing, that is probably easier! :)
10  Hi Carol, I'm wondering if you know when the Bluefairy MF Minimay - closed mouth, MF Annie and MF Minimay will be on pre-order and will you be stocking them? Many thanks, Jane
Hi, Thanks for the message, i dont stock them but can certainly order them for you, i will update their section so it is clearer, i hope this helps xx