1  What does it mean when the price for something is £0? Is this a glitch?
Hi, that will mean the item is no longer available to buy, it should have additional comments in the product listing?
2  How long will I have to wait to receive the BJD I just ordered?
This is the most commonly asked question we get. Here are the facts:
When we order dolls from the various Korean/Chinese companies, the best we can do is estimate a shipping time. Due to the fluctuating volume of orders these companies get each month, it is impossible to know exactly how long it will take to produce the dolls and get them shipped to us. Most of the BJD companies are very small and BJDs are mostly made by hand. It is impossible for us to notify every customer with an update when we hardly get any information from the companies as it is. And if they spent all their time notifying us of changes, they would never have time to complete our orders!
When we give you an estimate of how long it should take to get your doll in, it is based on the time frame of past orders that we have received over the last few months. This is not an exact science. Some manufacturers ship to us about 10-12 weeks from the time we place the order with them. However, some take as long as 16-24 weeks, some even longer. These manufacturers do the best they can to get our orders shipped promptly. I can tell you that once we have the dolls in hands, we ship within 24 hours of receiving final payment.
3  Hello! How much are the shipping cost to Spain?
The website is set to charge a flat fee, so if you buy a small item it would be $6.60 for not tracked, or $14 with tracking, then a doll would normally be $33, and that is tracked and insured, this is also the cost for larger orders too, so no extra shipping if you have 2/3 dolls or lots of accesories in the order too, i hope this helps x
4  How does your layaway work?
We are very happy to offer our great customers an easy layaway payment plan as a courtesy.
These are your choices:
1. Payment in full when you place the order
2. 3 month layaway (we divide the total into 3 equal payments, each due approximately 30 days apart. Minimum purchase of £300.) The doll will be ordered after 50% of the full payment is received
3 Cheque. We will send you the total after we process your order and you can send cheque for the payment.
5  If you don't list a specific item or doll from a company you are a dealer for, is it possible to request said item or doll somehow? I was interested in a specific standalone head sculpt from Little Monica.
Thanks for the question, of course yes, if you email or facebook message me the link to any item you dont see i will add it to the website so it can be purchased
6  Hello, I live in the Netherlands, where do you ship from is that UK or US? And do you know how long it takes for an Island Bru? Thank you so much
Yesi do ship to the netherlands, i am based in the UK so still part of the EU so we have no customs charges from me to you :) you would need to use the international website in $ as you are not in the UK to order. I have asked Island how long production is and have been told it will be around 2 months, i hope this helps
Cheers Carol x
7  Hi! Can I only place an order on the 'order dates' shown on the site, or can I place an order at any time and then it will only be sent to the company on the 'order date'?
Hiya, you are welcome to order any day of the month, i send the orders off to hte various companies on the dates shown, i hope this makes sense, Cheers Carol
8  Hey! I'm interested in the DollLeaves Steven. What exactly does it mean by faceup? Does that include clothes?
Thanks for the question, the face up refers to the make up on his face only, i hope this helps x
9  Will I get my doll faster if I order it without face up?
It will take the same amount of time. Your "no face up" doll may be ready faster but the whole shipment is sent together with all the dolls with face ups. They all arrive at the same time.
10  What if I order something and decide I don't like the colour or style? Can I return it?
A. RETURNS for full refund are offered for damaged merchandise only. We will accept exchanges or will issue a store credit for other items returned within 15 days of purchase for the amount of the item less shipping charges plus you pay for the item's return. We must receive the item in new condition. FINAL SALE - NO RETURN applies to ALL layaways or preorders. NO EXCEPTIONS.