1  Hi! I am wondering how much would UK shipping be for Resin Soul MSD female jointed hands (no blushing) and how long will that be a wait of? Thank you!
Hi, there should be a shipping price when the item is in your cart and you are logged in, UK shipping for a doll is £10 and the current wait for RS orders is around 3 months. I hope this helps
2  Can I place an order on an order date, or are they specifically for sending out the orders to companies?
Hi, the order dates for each company are when i send them the completed order for that month, you are free to order any time you want and then you know that the company will have the order submitted on that date published x
3  Will I get my doll faster if I order it without face up?
It will take the same amount of time. Your "no face up" doll may be ready faster but the whole shipment is sent together with all the dolls with face ups. They all arrive at the same time.
4  Hey there :) I am looking to buy the item GW60-011C, but I'm a little confused! In the description it says the item is not white, but a very pale blonde... however in the photo it is clearly yellow. I am wondering if the in-stock item is the DZ pale blonde, or the yellow shown in the photo! Thanks ^.^
Hi, i will take a pic of the actual colour and add it to the description on the listing, that is probably easier! :)
5  Hi Carol, I'm wondering if you know when the Bluefairy MF Minimay - closed mouth, MF Annie and MF Minimay will be on pre-order and will you be stocking them? Many thanks, Jane
Hi, Thanks for the message, i dont stock them but can certainly order them for you, i will update their section so it is clearer, i hope this helps xx
6  Hello! I was wondering what is the shipping charge for orders withing the UK! Thank you!
The website does have a shipping calculator if you place items in your cart, but as a guide, small packets and small items are £5 with sign for or larger items and dolls are next day courier for £10
I hope this helps
7  Do you only ship within the UK?
Hello, I only ship within the UK if you are looking at the UK website, if you select the International site this will allow you to select shipping for any country you want, I hope this helps
8  Hi Carol, I’m currently eyeing one of the newer DZ girls, but I really want her with elf ears, do you know if the company would make those kinds of alterations? (I would be happy to pay for them), and if so, how would I go about making the request? Thank you~
Hello, Thanks for the question, i have had this request before and it does involve making a new head sculpt so it isnt possible i am afraid, i will suggest to them that they look at doing more elf ear sculpts tho :)
Cheers Carol x
9  What if I order something and decide I don't like the colour or style? Can I return it?
A. RETURNS for full refund are offered for damaged merchandise only. We will accept exchanges or will issue a store credit for other items returned within 15 days of purchase for the amount of the item less shipping charges plus you pay for the item's return. We must receive the item in new condition. FINAL SALE - NO RETURN applies to ALL layaways or preorders. NO EXCEPTIONS.
10  how much shipping for chile?
If you are logged onto the international website it should show you the rates for various items, it wont show on the UK website as that is orders only for UK due to the tax laws. I hope this helps