1  How does the 'as low as' price work, as I can't seem to get this price regardless of options selected (Doll Chateau Zenobia). Thanks
Hi, thanks for the question, after checking with the web designers the options i had selected for products using a minus figure dont calculate properly, so i have adjusted her to show the correct prices and options, i hope this helps
2  I was reading the product details on the luts doll karis I was gonna buy him but I read that the clothes don't come with him so I was wondering is there a way to get the clothes with him?
Thank you for your question, i can supply clothing that Luts will sell separately, i will have a look for you and if they sell his clothing i will add it to the correct section for Luts clothing, i work the site alone so dont have all of the clothing they offer yet on line!
3  Living in the UK does ordering from this website mean I won't have to pay taxes\customs for buying a BJD?
Hello, Thanks for the question, yes, it means i pay the taxes/customs charges when the doll enters the EU and no further charges are due, Cheers Carol
4  Hi, on your Doll Chateau page it says you're ordering on the 30th but their Xmas event ends today (28th) does this mean orders placed won't get event items?
The December orders will include event items, we have an arangement with them for orders placed at the end of the month so all is ok if you wanted an event item along with an order before the 30th xx
5  Hi, I'm looking to buy a Hujoo Jake with a faceup and he is marked as in stock but without faceup. Can I still order him with a faceup or is he not available with this option? Thank you
Thanks for the question, if you wanted to order with face up i can always get the in house artist to create one for you then she can post out to you? this is no extra cost.
6  How do you choose the layaway option when ordering?
Hello, there is a few details in the FAQ section on the top bar of the site, you would select 'purchase order' when checking out your cart, but if you personally get in touch either by email or facebook messenger and i will issue an order number for you to use, I hope this helps x
7  How long will I have to wait to receive the BJD I just ordered?
This is the most commonly asked question we get. Here are the facts:
When we order dolls from the various Korean/Chinese companies, the best we can do is estimate a shipping time. Due to the fluctuating volume of orders these companies get each month, it is impossible to know exactly how long it will take to produce the dolls and get them shipped to us. Most of the BJD companies are very small and BJDs are mostly made by hand. It is impossible for us to notify every customer with an update when we hardly get any information from the companies as it is. And if they spent all their time notifying us of changes, they would never have time to complete our orders!
When we give you an estimate of how long it should take to get your doll in, it is based on the time frame of past orders that we have received over the last few months. This is not an exact science. Some manufacturers ship to us about 10-12 weeks from the time we place the order with them. However, some take as long as 16-24 weeks, some even longer. These manufacturers do the best they can to get our orders shipped promptly. I can tell you that once we have the dolls in hands, we ship within 24 hours of receiving final payment.
8  How does your layaway work?
We are very happy to offer our great customers an easy layaway payment plan as a courtesy.
These are your choices:
1. Payment in full when you place the order
2. 3 month layaway (we divide the total into 3 equal payments, each due approximately 30 days apart. Minimum purchase of £300.) The doll will be ordered after 50% of the full payment is received
3 Cheque. We will send you the total after we process your order and you can send cheque for the payment.
9  Will you be able to stock fairyland dolls?
Hello, they have been approached but arent looking for an additional EU dealers at the moment, sorry!
10  Will I get my doll faster if I order it without face up?
It will take the same amount of time. Your "no face up" doll may be ready faster but the whole shipment is sent together with all the dolls with face ups. They all arrive at the same time.