1  Can I place an order on an order date, or are they specifically for sending out the orders to companies?
Hi, the order dates for each company are when i send them the completed order for that month, you are free to order any time you want and then you know that the company will have the order submitted on that date published x
2  Hello! I was wondering what is the shipping charge for orders withing the UK! Thank you!
The website does have a shipping calculator if you place items in your cart, but as a guide, small packets and small items are £5 with sign for or larger items and dolls are next day courier for £10
I hope this helps
3  Hey there :) I am looking to buy the item GW60-011C, but I'm a little confused! In the description it says the item is not white, but a very pale blonde... however in the photo it is clearly yellow. I am wondering if the in-stock item is the DZ pale blonde, or the yellow shown in the photo! Thanks ^.^
Hi, i will take a pic of the actual colour and add it to the description on the listing, that is probably easier! :)
4  Will I get my doll faster if I order it without face up?
It will take the same amount of time. Your "no face up" doll may be ready faster but the whole shipment is sent together with all the dolls with face ups. They all arrive at the same time.
5  how much shipping for chile?
If you are logged onto the international website it should show you the rates for various items, it wont show on the UK website as that is orders only for UK due to the tax laws. I hope this helps
6  Hello! I'm interested in buying an Myou doll with the default faceup, but I'm wondering if it's possible to ask for a slight modification on it? Thanks!
Hello, Yes that is fine, they are happy to do small changes, nothing too different tho!
I hope this helps
7  Do you only ship within the UK?
Hello, I only ship within the UK if you are looking at the UK website, if you select the International site this will allow you to select shipping for any country you want, I hope this helps
8  What if I order something and decide I don't like the colour or style? Can I return it?
A. RETURNS for full refund are offered for damaged merchandise only. We will accept exchanges or will issue a store credit for other items returned within 15 days of purchase for the amount of the item less shipping charges plus you pay for the item's return. We must receive the item in new condition. FINAL SALE - NO RETURN applies to ALL layaways or preorders. NO EXCEPTIONS.
9  Hi Does the dollzone sd Snow that is listed as being in stock have his weapon? Thanks
Hiya, no, it isnt here in stock, just Snow ;)
Cheers Carol x
10  Their's a few of these BJD with the description "Can be ordered in the next re-stock which will be placed on the date on the home page." how do I get to that items home page?
Hi, if you click on the company logo from the angelesque homepage it takes you to a specific companies items, and any current events and the next ordering date will be displayed, i hope this helps