1  Hi Carol As you have Luts dolls to order on the site but no small parts, I was wondering is it possible to just order a pair of hands? thanks
Yes no problem, let me know the part you want and i will add it so we can order it xx
2  Hi! I looked on your site and was wondering would it be possible to buy Resinsouls Mei on the Rong body in WS from you? Or do I have to order things like that from RS? It will be my first doll so I'm looking around like crazy! how much would shipping be too? I'm in the UK :)
Hello, This would be fine to order yes, no difference in price, the shipping in the uK will be £10 for UPS next day fully insured and tracked
I hope this helps x
3  How long will I have to wait to receive the BJD I just ordered?
This is the most commonly asked question we get. Here are the facts:
When we order dolls from the various Korean/Chinese companies, the best we can do is estimate a shipping time. Due to the fluctuating volume of orders these companies get each month, it is impossible to know exactly how long it will take to produce the dolls and get them shipped to us. Most of the BJD companies are very small and BJDs are mostly made by hand. It is impossible for us to notify every customer with an update when we hardly get any information from the companies as it is. And if they spent all their time notifying us of changes, they would never have time to complete our orders!
When we give you an estimate of how long it should take to get your doll in, it is based on the time frame of past orders that we have received over the last few months. This is not an exact science. Some manufacturers ship to us about 10-12 weeks from the time we place the order with them. However, some take as long as 16-24 weeks, some even longer. These manufacturers do the best they can to get our orders shipped promptly. I can tell you that once we have the dolls in hands, we ship within 24 hours of receiving final payment.
4  Hi, I'm interested in the Hujoo Lily and noticed you had one in stock,but without makeup. Is it possible to arrange make up or would I have to do it myself? This is my first bjd so I wouldn't be confident in that! Also, if I should to go for a different doll which isn't in stock, could you tell me roughly how long I'd have to wait? Thank you!
Thanks for the question, it is possible to use our in house make up artist, if you either email or message me i can arrange it for you the cost is £35 for a face up and postage one way, from the artist to you, usually about £4, if you want a doll not in stock i would need to know which company you are looking at x
5  How does your layaway work?
We are very happy to offer our great customers an easy layaway payment plan as a courtesy.
These are your choices:
1. Payment in full when you place the order
2. 3 month layaway (we divide the total into 3 equal payments, each due approximately 30 days apart. Minimum purchase of £300.) The doll will be ordered after 50% of the full payment is received
3 Cheque. We will send you the total after we process your order and you can send cheque for the payment.
6  Do the Doll Zone dolls come with a certificate and in the official box?
Hello, Thanks for your question, yes they do, bodies alone dont have a certificate but full dolls do and they all come in the company boxes with padding to protect in transit.
7  Will I get my doll faster if I order it without face up?
It will take the same amount of time. Your "no face up" doll may be ready faster but the whole shipment is sent together with all the dolls with face ups. They all arrive at the same time.
8  Hi there! I'm wondering when your next order from Luts would be (as I just missed one). I'm hoping to buy this coat: http://dec712241.gdreamweb.com/shop/step1.php?number=9829&b_code=B20101202053521&c_code=C20141029053419 Could you tell me roughly how much any postage/import fees/etc would be? Thank you very much! - Amy x
Thanks for hte message, i will add it to the site, i order at the end of each month, i will update the dates today on the website too, as far as taxes etc you pay nothing, i pay them, you pay the price on my website and postage from me to you.
I hope this helps xx
9  What if I order something and decide I don't like the colour or style? Can I return it?
A. RETURNS for full refund are offered for damaged merchandise only. We will accept exchanges or will issue a store credit for other items returned within 15 days of purchase for the amount of the item less shipping charges plus you pay for the item's return. We must receive the item in new condition. FINAL SALE - NO RETURN applies to ALL layaways or preorders. NO EXCEPTIONS.
10  Hello, I'm interested in getting a DC doll with the default faceup but was wondering whether it was possible to ask for slight modifications to the faceup? (e.g change the lip colour) Thanks
Yes it is totally fine to request small changes to fac eups with the companies i work with, just make a quick email to let me know and i can note it on the order once it is placed .