1  How long will I have to wait to receive the BJD I just ordered?
This is the most commonly asked question we get. Here are the facts:
When we order dolls from the various Korean/Chinese companies, the best we can do is estimate a shipping time. Due to the fluctuating volume of orders these companies get each month, it is impossible to know exactly how long it will take to produce the dolls and get them shipped to us. Most of the BJD companies are very small and BJDs are mostly made by hand. It is impossible for us to notify every customer with an update when we hardly get any information from the companies as it is. And if they spent all their time notifying us of changes, they would never have time to complete our orders!
When we give you an estimate of how long it should take to get your doll in, it is based on the time frame of past orders that we have received over the last few months. This is not an exact science. Some manufacturers ship to us about 10-12 weeks from the time we place the order with them. However, some take as long as 16-24 weeks, some even longer. These manufacturers do the best they can to get our orders shipped promptly. I can tell you that once we have the dolls in hands, we ship within 24 hours of receiving final payment.
2  How does your layaway work?
We are very happy to offer our great customers an easy layaway payment plan as a courtesy.
These are your choices:
1. Payment in full when you place the order
2. 3 month layaway (we divide the total into 3 equal payments, each due approximately 30 days apart. Minimum purchase of £300.) The doll will be ordered after 50% of the full payment is received
3 Cheque. We will send you the total after we process your order and you can send cheque for the payment.
3  Is it possible to purchase a full set but for the doll to remain blank?
Hello, Yes of course, the dolls are able to be customizable so your wishes can be accomodated :) It will depend on the company but you may get a price reduction for the non face up full set, I hope this helps
4  Hello. I'm really interested in buying a doll on this website. I live in germany and I'd like to know how much shipping I habe to pay. By the way, thank you for selling dolls in Europe, the extra costs that I had to pay were really awful.
Hi, the shipping with tracked and sign for courier for a doll from me to Germany is $33, no extra customs charges or anything hidden, thanks for your kind words x
5  If I ordered tiny delf Louis with default face up. Will he also include his clothes and wig as well or just the nude doll.Thanks
Hi, when ordering a doll it is the nude doll you receive, no clothing or wigs, but i do have clothing you can purchase, or if you see something you like on the Luts website i am happy to add to my site so you can buy it all at the same time, just drop me an email with links for anything, i hope this helps x
6  Hi, I was wondering if I order a doll (not instock) and some instock items at the same time using layaway would the instock items arrive sooner (they would be smaller bits so I'm guessing the first layaway payment would cover their cost?) Also do you know roughly the current wait time for Impldoll?
Hello, With one order you would only pay one shipping cost, if you were wanting to have a part shipment i can arrange that but there would be the small cost for the extra shipment. Also, if the layaway included a doll the payments received are used because i have to pay for the doll in full at time of ordering so it isnt viewed as the first payment clears off in stock items.
Impldoll have a current wait time of around 4 months, i hope this answers your questions x
7  Will I get my doll faster if I order it without face up?
It will take the same amount of time. Your "no face up" doll may be ready faster but the whole shipment is sent together with all the dolls with face ups. They all arrive at the same time.
8  What if I order something and decide I don't like the colour or style? Can I return it?
A. RETURNS for full refund are offered for damaged merchandise only. We will accept exchanges or will issue a store credit for other items returned within 15 days of purchase for the amount of the item less shipping charges plus you pay for the item's return. We must receive the item in new condition. FINAL SALE - NO RETURN applies to ALL layaways or preorders. NO EXCEPTIONS.
9  Do you only ship within the UK?
Hello, I only ship within the UK if you are looking at the UK website, if you select the International site this will allow you to select shipping for any country you want, I hope this helps
10  Hi, I placed an order a few days ago (August 16th) for a doll leaves ethan but the order date on the homepage says July 31st, does this mean it just hasn't changed to the next date yet?
Hello, yes, i need to update the ordering dates, the next one for DL will be the end of August, i have been away but will update them all today to show the next ones upcoming