FAQ's

1  Will I get my doll faster if I order it without face up?

It will take the same amount of time.  Your "no face up" doll may be ready faster but the whole shipment is sent together with all the dolls with face ups.  They all arrive at the same time.

2  What if I order something and decide I don't like the colour or style?  Can I return it?

A. RETURNS for full refund are offered for damaged merchandise only.  We will accept exchanges or will issue a store credit for other items returned within 15 days of purchase for the amount of the item less shipping charges plus you pay for the item's return. We must receive the item in new condition. 
FINAL SALE - NO RETURN applies to ALL layaways or preorders. NO EXCEPTIONS.

3  How do I know that you got my order?

You will receive a confirmation of your order via email within a few minutes of successfully submitting an order.  

4  Will it speed things along if I call or email every week requesting a status update?

We do understand that you very anxious to get your order and have put down a deposit or paid in full for it.  Waiting isn't easy.  Believe me, we get excited about shipments arriving too!  However, we get no updates from the manufacturers until the shipment is packed and ready to be sent to us.  So there really are no updates until this time. 

5  How will I know when my item has shipped?

If we have your correct email address (please double check it when you submit your order), our shipping service will automatically send you an email that your order is on the way. 

6  Does the green tick that appears on the picture of some items mean that item is in stock?

Hi, Yes the green tick signifies the item is held in stock and can be shipped quickly, I hope this helps

Cheers x

7  What if my doll box is damaged in shipping?

We cannot be responsible for boxes damaged in shipping.  Dings, bends, scratches, water damage...these are all things that are out of our control.  If it's raining the day your package is delivered or if your box falls out of the delivery truck and the corner of the box gets dented...this is not our fault.  As long as the merchandise inside the box is undamaged, we can do nothing. 

8  What happens if I cancel my layaway or preorder?

Preorders and layaways are considered final sales.  You make a deposit, we hold the merchandise or order the merchandise specifically for you and we pay in full for it.  If you cancel your preorder or layaway, you will lose all money already paid. NO EXCEPTIONS

9  What if the doll head I order doesn't match the body I already have? Or if the doll hands I just ordered doesn't match the doll I've had for 6 months? Is this considered a defect or damaged merchandise?

No. We do not guarantee a resin color match between different manufacturers' dolls. Nor do we guarantee the resin will match on dolls ordered from the same manufacturer several months apart. There are a lot of differences in resin just like in fabrics. This is something we have no control over and are not responsible for.

10  Are all items on the web site in stock?

No, that would be impossible to manage.  I usually mark what is in stock on the site by the item,  I also attempt to keep the web site updated daily but I do sometimes forget to mark an item as "sold out" or it sells out before I get a chance to update the web site.  Please bear with me, I do try.